Terms & Conditions
These are the terms on which we supply the products listed on our website (www.realsilverbling.com) to you (the “Product(s)”).
Please read these terms carefully before you submit your order for the Product(s) to us (an “order”). These terms tell you who we are, how we will provide Product(s) to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us at firstname.lastname@example.org to discuss the matter. These terms apply to our sale of Product(s) to you as a consumer.
Information about us and how to contact us
We are Real Silver Bling Ltd, a company registered in England and Wales. Our company registration number is 09230438, our registered office is at 61 Stockdale Drive, Warrington. WA5 3RU and we operate the website www.realsilverbling.com (“our website”).
You can contact us by or by emailing us at email@example.com. If you are emailing us please include details of your order (such as your order number) to help us identify it.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
“Writing” includes emails: When we use the words “writing” or “written” in these terms, this includes emails.
Our contract with you
The shopping pages on our website will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
Our acceptance of your order will take place when we email you to accept it (“Acceptance Notification”), at which point a contract will come into existence between you and us for the Product(s) you have ordered (“the contract”).
Our jewellery products
The Product(s) may vary slightly from their pictures: The images of the Product(s) on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Product(s). Your Product(s) may vary slightly from those images.
Although we have made every effort to be as accurate as possible, the Product(s) sizes, colours, dimensions and measurements indicated on our website may not be precise. If you have any doubts about the colour, size or any specification of the Product(s) you wish to order, please contact us prior to placing your order on our website.
We offer complementary delivery worldwide. Free delivery will apply to all orders placed on our website. We reserve the right to change or discontinue the free delivery arrangement at any time.
During the order process we will let you know when we will deliver the Product(s) to you. We normally aim to dispatch our Product(s) to you the next working day after you have successfully placed your order.
We will send you a dispatch email as soon as your goods have been dispatched. We will deliver the Product(s) to you as soon as reasonably possible using Royal Mail signed for or Hermes.
Our jewellery products may need the signature of someone over the age of 18 years old upon delivery. If someone over the age of 18 years old is not available, the courier will leave a note informing you of how to rearrange delivery or collect the Product(s) from a local depot as per our nominated courier's procedures and instructions.
If you are not at home when the Product(s) is delivered: If no one is available at your address to take delivery, a note will be left informing you of how to rearrange delivery or collect the Product(s) from a local depot as per our nominated courier's procedures and instructions.
If you do not re-arrange delivery: If you do not collect the Product(s) from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
When you become responsible for the Product(s): The Product(s) will be your responsibility from the time we deliver the Product(s) to the address you gave us.
You own the Product(s) once we have received payment in full.
What will happen if you do not give required information to us: We may need certain further information from you so that we can supply the Product(s) to you, for example (but not limited to), size, colour, style, engraving text. If so, this will have been stated in the description of the Product(s) on our website. We will contact you to ask for this further information. If you do not give us this further information within a reasonable time of us asking for it, or if you give us incomplete or incorrect further information, we may either end the contract. We will not be responsible for supplying the Product(s) late or not supplying any part of them if this is caused by you not giving us the further information we need within a reasonable time of us asking for it.
Your rights to end the contract
You can always end the contract with us: Your rights to end the contract will depend on why you would like to end the contract, what Product(s) you have purchased, whether there is anything wrong with the Products(s), how we are performing, and when you decide to end the contract:
If you have just changed your mind about the Product(s): Under the Consumer Contracts Regulations 2013, you may have a legal right to change your mind about purchasing the Product(s) and receive a refund.
If what you have purchased is faulty or misdescribed you may have a legal right to end the contract (or to get the Product(s) repaired or replaced or to get some or all of your money back).
If you want to end the contract because of something we have done or have told you we are going to do.
In all other cases (if we are not at fault and there is no right to change your mind).
Ending the contract because of something we have done or are going to do: If you are ending the contract for a reason set out at (a) to (d) below, the contract will end immediately when you tell us and we will refund you in full for any Product(s) which have not been provided and you may also be entitled to compensation. The reasons are:
We have told you about an upcoming change to the Product(s) or the terms of the contract which you do not agree to;
We have told you about an error in the price or description of the Product(s) you have ordered and you do not wish to proceed.
You have a legal right to end the contract because of something we have done wrong.
There is a risk that supply of the Product(s) may be significantly delayed because of an event outside our control (i.e. courier strikes). We will endeavour to get your product to you by using alternative couriers where we can.
When you cannot cancel because you have changed your mind: You do not have a right to change your mind in respect of;
Product(s) sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or
any Product(s) which become mixed inseparably with other items after their delivery.
When you can cancel because you have changed your mind: Unless as a consumer you have the legal right to cancel the contract during the ‘cooling-off period’ set out in clause 7.5 below. This means that during the ‘cooling-off period’, if you change your mind or decide for any other reason that you do not want to receive or keep Product(s), you can notify us of your decision to cancel the contract and receive a refund.
‘Cooling-off period’ i.e. how long do I have to change my mind? You have from the date you place your order until 14 days after the day you (or someone you nominate) receives the Product(s) to change your mind, unless the Product(s) you’ve ordered are split into several deliveries over different days in which case you can change your mind about the Product(s) until 14 days after the day you (or someone you nominate) receives the last delivery of the Product(s).
Ending the contract where we are not at fault and there is no right to change your mind: Even if we are not at fault and you do not have a right to change your mind you can still end the contract before it is completed, but you may have to pay us compensation. The contract for the Product(s) is completed when the Product(s) is paid for and delivered. If you want to end the contract before it is completed where we are not at fault and you have not changed your mind. You must contact us to let us know. The contract will end immediately and we will refund any sums paid by you for Product(s) not provided, but we may deduct our reasonable costs or costs already incurred in providing the Product(s) to you from that refund (or, if you have not made an advance payment, charge you).
How to end the contract with us (including if you have changed your mind): To end the contract with us, please let us know by doing one the following:
Email firstname.lastname@example.org with details of the order.
Please provide your name, home address, order number and your contact telephone number.
Returning Product(s) after ending the contract: If you end the contract for any reason after Product(s) have been despatched to you or you have received them, you must return them to us. Once you have contacted us we will let you know via email how your order will be collected or posted to us.
When we will pay the costs of return: We will pay the costs of return if:
The Product(s) are faulty or misdescribed;
You are ending the contract because we have told you of an upcoming change to the Product(s) or these terms, an error in pricing or description, or because you have the legal right to do so as a result of something we have done wrong; or
you are exercising your right to change your mind and you are returning the Product(s) from an address in the UK.
In all other circumstances you must pay the costs of return (if any). If we are responsible for paying for the costs of you returning the Product(s) to us, you may use the free post return label which may have accompanied the Product(s) when it is delivered to you (if you do not have such free post return label please email us at email@example.com
Real Silver Bling sells vintage and new jewellery. All of our fine silver jewellery contains 92.5% real sterling silver. Weight of jewellery as stated using our professional scales and may differ slightly using various weighing scales. We aim to be as transparent as possible when weighing jewellery. Ring sizes may differ depending on lage/smaller sizes so weigh one of the rings at random and use this weight for all sizes. Our weights are deemed approximate for these reasons and minor variations in weight will not be classed as misleading. We abide by the Hallmarking Act.
We will refund you the price you paid for the Product(s) including delivery costs, by the method you used for payment. However, we may make deductions from the price.
Deductions from refunds if you are exercising your right to change your mind: If you are exercising your right to change your mind during the ‘cooling-off period’:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Product(s), if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Product(s) and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the Product(s) delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. Postage refunds will be in the form of a credit dscount code off your next order.
(c) Where the Product(s) involve the provision of a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to how much work has been completed, in comparison with the full coverage of the contract.
We will make any refunds due to you within 3 days. If you are exercising your right to change your mind and we have not offered to collect the Product(s), your refund will be made within 14 days from the day on which we receive the Product(s) back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product(s) back to us. In all other cases, your refund will be made within 14 days of you telling us that you have changed your mind.
Our rights to end the contract
We may end the contract if you break it: We may end the contract at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Product(s);
(c) you do not, within a reasonable time, allow us to deliver the Product(s) to you or collect them from us.
You must compensate us if you break the contract: If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for Product(s) we have not provided but we may deduct or charge reasonable compensation for the net costs we will incur or will have incurred as a result of your breaking the contract.
If there is a problem with the jewellery
If you have any questions or complaints about the Product(s), please contact us at firstname.lastname@example.org
Your obligation to return rejected Product(s): If you wish to exercise your legal rights to reject Product(s) if there is a problem with it you must either return them to obtain a refund. All returns must be registered and or tracked in order that a refund is initiated. We will pay the costs of postage.